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CUSTOMER SURVEY 2024
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Step
1
of 10
Customer Information
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First Name
*
Last Name
*
Layout
Company
*
Designation
*
Layout
Email
*
Phone
*
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General Performance
A. What is the overall quality of service you receive at ADVARIO TERMINALS, LLC'S?*
What is the overall quality of service you receive at ADVARIO TERMINALS LLC?
*
Excellent
Very Good
Good
Adequate
Needs Improvement
B. Please rank ADVARIO TERMINALS, LLC'S with regards to the following parameters. *
1. Customer Oriented
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
2. Reliable
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
3. Good Service
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
4. Flexible
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
5. Safe & Environmentally Aware
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
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Selection Criteria
A. Please rate the importance of the following criteria while deciding a storage provider / terminal .*
1. The location - Sohar, Oman
*
Very Important
Important
Somewhat Important
Less Important
Not Important
2. Global reputation & network of terminals
*
Very Important
Important
Somewhat Important
Less Important
Not Important
3. Cost of services
*
Very Important
Important
Somewhat Important
Less Important
Not Important
4. Available Infrastructure (Tanks. Truck Loading, No. of Jetties)
*
Very Important
Important
Somewhat Important
Less Important
Not Important
5. Tank Size flexibility
*
Very Important
Important
Somewhat Important
Less Important
Not Important
6. Bonded Storage & customs handling
*
Very Important
Important
Somewhat Important
Less Important
Not Important
7. Onsite Surveyors
*
Very Important
Important
Somewhat Important
Less Important
Not Important
8. HSSE Standards
*
Very Important
Important
Somewhat Important
Less Important
Not Important
9. ISO Certification
*
Very Important
Important
Somewhat Important
Less Important
Not Important
10. Pipeline integration with facilities within the industrial complex
*
Very Important
Important
Somewhat Important
Less Important
Not Important
B. Three Criteria taken into consideration while selecting a tank storage provider (1st being most important & 3rd being the least important)*
Reason
*
Reason
*
Reason
*
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Customer Service Department
A. Please rate the Customer Service Department at ADVARIO TERMINALS, LLC'S based on the following parameters:
1. Proactiveness
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Ease of Access during office hours
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. POC Knowledge (Product, Operation, Terminal)
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Responsiveness on concerns/queries
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Flexibility towards urgent requests
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
6. Accurate and complete documentation
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
7. Assistance with documentation
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
8. Courtesy & Friendliness
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
9. Adequate access after office hours
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
10. Satisfaction in resolving issues
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
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Commercial Department
A. Please rate the Commercial Department at ADVARIO TERMINALS, LLC'S based on the following parameters :
1. Customer-centric thinking
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Knowledgeable
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. Accessibility
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Response rate to questions/inquiries
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Frequency of visits
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
B. Suggestions for additional modifications to the terminal to assist the customers’ business needs:
1. Additional Storage Capacity
*
Yes
No
Not Applicable
2. Berth Improvements
*
Yes
No
Not Applicable
3. Gantry Improvements
*
Yes
No
Not Applicable
4. Operational Systems
*
Yes
No
Not Applicable
5. Pump & Meter modifications
*
Yes
No
Not Applicable
What Specific aspect can we improve/modify customer’s business needs? Please Specify
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Operational Services
A. – Please rate the operational services at ADVARIO TERMINALS, LLC'S with regard to the following:
1. Prompt availability of jetties
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Not Applicable
Reason
*
2. Prompt commencement of cargo operations upon readiness
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Not applicable
Reason
*
3. Timely/Prompt notification of Delays
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Not applicable
Reason
*
4. Waiting duration of trucks at terminal
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Not applicable
Reason
*
5. Prompt notice of unexpected incidents at terminal
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Not applicable
Reason
*
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Administration Services
A. Please rate the reporting and invoicing services at ADVARIO TERMINALS, LLC'S with regard to the following:
1. Timely / Prompt reporting
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Readability of reports /documents
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. Reporting frequency
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Accuracy of the reports
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Accurate Invoicing
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
B. Are there any additional documents you would like to receive? If yes, kindly do mention them below.
C. Suggestions for improving ADVARIO TERMINALS LLC’S reporting structure?
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Competition
A. Kindly comment on the ADVARIO TERMINALS, LLC'S transport modes in comparison with its competitors.
1. Average time a vessel spend at ADO
*
Less
Slightly Less
Same
Slightly More
More
Not applicable
2. Average time a truck spends at ADO
*
Less
Slightly Less
Same
Slightly More
More
Not applicable
3. Average time for internal operations such as ITT, circulation, PLT etc.
*
Less
Slightly Less
Same
Slightly More
More
Not applicable
B. Kindly comment on following criteria in comparison with ADVARIO TERMINALS, LLC'S competitors.
1. Tank rental price
*
Lower
Same
Higher
Reason
2. Price for additional services
*
Lower
Same
Higher
Reason
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Vessel Scheduling
A. How is your experience with our berth allocation system, as compared to other facilities in the region?
How is your experience with our berth allocation system, as compared to other facilities in the region?
*
A great deal better than competitors
Quite a bit better
Somewhat better
About what is expected
Needs Improvement
Needs a lot of improvement
No Comments / Don’t Know
Reason
*
B. Do you have any suggestions for improving berthing?
Do you have any suggestions for improving berthing?
*
Yes
No
Please Specify
*
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Feedback
As a part of our survey, we would like to request you to kindly explain in your own words, with specifics if required, what can ADVARIO TERMINALS, LLC'S do to serve you better
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